This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Charter

Wistaria & Milford Surgeries – our values and principles

Our core values and principles which guide us are:

Patient-centred: Each patient's individual needs and experience are our first consideration and at the heart of everything we do.

Quality: To provide the highest possible standards of evidence based care and treatment to patients with diversity, equity and equality of access.

Premises: To provide our patients with a clean, modern, accessible and safe environment when they visit us.

Ethical: To work within an ethical frame work at all times through a policy of openness and transparency.

Innovation: To continually innovate to bring about change for the wellbeing of our patients as far as financial resources allow.

Teamwork: To work together and support each other for the benefit of our patients.

Staff: To invest in the development of staff to provide a highly skilled work force. Our staff are expected to display compassion, courtesy, professionalism and integrity in all their dealings with patients & their families and with each other.

We undertake to:

  • Treat you with respect, dignity and courtesy at all times.

  • Provide a caring environment in which the wellbeing of our patients be of highest priority, with special regard to their dignity.

  • Treat each patient as an individual, taking into account their cultural, spiritual and social needs

  • Provide you with advice and treatment in a timely manner close to home.

  • Promote a high of holistic, evidence based care.

  • Continually review our practice and adjust this where indicated, keeping up to date with developments in health care by continuing to learn.

  • Ensure efficient use of resources and be financially sustainable

  • Help you make decisions about your health by treating you as an individual.

  • Discuss what treatment options are available and refer you on as necessary and appropriate.

  • Act as your advocate and guide, when you need health and social services.

  • Maintain confidentiality in what we discuss and the records we keep on your behalf.

In return we ask you to:

  • Respect our staff; they always try to do their best for you.

  • Keep your appointment, or let us know as soon as possible if you are unable to attend.

  • Only use the out-of-hours services for urgent conditions which can’t wait until the next day or until after the weekend.

  • Let us know if you have any suggestions or cause for complaint as soon as possible.

  • Please let us know when we have done well.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website