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MAKE YOUR APPOINTMENTS HERE - PATIENT ACCESS

Appointments

Wistaria Telephone: 01590 672212

Milford Telephone: 01590 643022

If you have already registered with us for online access, you can make an appointment online using the link above.

diary_appointmentIt is preferable to make an appointment by telephone or online in advance if possible.  You may call in at reception to book appointments as well.  We encourage Patients to see their usual doctor wherever possible.  However, when your doctor is away you may be asked to see another GP.

To see a detailed timetable of GP availability please click here

Urgent Appointments / "on the day appointments" .

We keep a number of appointments clear on each day to allow for patients who need to be seen on the day because they have become unwell. These allow patients with conditions that they consider urgent to be seen on the same day. However, using these inappropriately means that someone who may need the appointment will not be able to be seen. If you are unsure you can ask a doctor to call you to discuss or you can ask reception what they think as they may be able to advise you.

Extended Hours Appointments

Extended hours appointments are available outside our usual opening hours on early weekday mornings and late evenings for patients who are unable to attend the surgery during our usual working hours. Please ask reception and explain that you cannot attend during usual hours. We try to be flexible with appointments and if you are unable to get an appointment at a time that is convenient for you reception will do their best to help.

Telephone Appointments

Telephone appointments can be booked with reception if you do not feel you need to see a doctor or nurse but would like to discuss something with them. The surgery staff are trained to take messages for you, give results of investigations and help you get in touch with other members of the practice Team. Please note that any results should only be given to the patient themselves, rather than to a third party, unless that is done with the patient.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

DNA (did not attend) Appointments

Unfortunately approximately 225 appointments per month are (DNAs), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.

The effect of this is:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources

All DNAs will be logged on the practice computer as per our DNA policy, patients who DNA on three or more occurrences will be contacted by the practice manager. Further occurrences may result in offending patients being removed from our practice list.

The Practice at Lymington Hospital

The Practice at Lymington Hospital is open and taking appointments.  A partnership was formed between seven local GP practices, including Wistaria and Milford Surgeries.  Our pilot was chosen by NHS England to be amongst 37 schemes nationally to test new ways of organising, delivering and involving people in the design of local healthcare.  This is an additional service to the one provided by Wistaria and Milford Surgeries.  Patients should consider “The Practice” as a branch of their own surgery.

 

Patients from any of the seven local practices can book appointments at The Practice.  They offer a good choice of appointments as they are open:

 Weekdays   4.00pm to 8.00pm

 Saturday  10.00am to 6.00pm

 Sunday       10.00am to 2.00pm

 This is particularly useful for those needing evening and weekend appointments.  You can call The Practice at Lymington hospital on 01590 630 545 to make an appointment.  When The Practice at Lymington hospital is closed, you can call your surgery and we are able to book an appointment for you. If you should need help outside of these hours and the surgery hours you should  telephone 111.

Appointments at The Practice include general doctor and nurse appointments, wound care, ear clinic on Thursdays and musculoskeletal clinic.  All appointments must be booked via our surgery or The Practice.

 

 

 
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