If your doctor is in surgery seeing patients and you have a query, please ask to speak to our secretarial team as they may be able to assist you or will ring you back later with the information you require. As well as dealing with referrals to secondary care they can also help you with general enquiries regarding medical reports, financial claims and will deal with patient requests to review their medical records.
Clare Richardson is our Care Navigator, who some of you may have already met. Clare joined our team in October and looks after both Wistaria and Milford patients. Her role is to provide a single point of access for patients and/or carer concerns, usually for the elderly and she can help access required services and signpost relevant information.
By assisting you to access health, social and community services your Care Navigator aims to help you maintain your independence and safety at home, avoiding hospital admissions. You can contact Clare directly, so if you have recently been in hospital or have any queries about your ongoing care or how to stay safe and independent at home please contact her via the surgery.
Medicines Optimisation Pharmacist
Helen Plumb also joined us in the autumn and she too works over both sites. This is a trial post being funded by Better Local Care and the West Hampshire CCG.
Helen’s role includes medication reviews for patients on multiple medications and the frail elderly, drug monitoring and cost saving, quality and safety interventions. She will be working together with community and hospital pharmacists and GPs to improve the health and care of elderly patients. As well as helping patients it is hoped that this role will take some pressure off GPs, freeing up their valuable time.