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Latest News


Please download the document below for what to do if you are feeling unwell, it answers questions that we are being contacted about.

Coronavirus Latest FAQ's for patients


Message from the Practice Manager - 27 March 2020

To read the message from our Practice Manager please click on the link below.

Message from Practice Manager



We have planned to move to a total triage system, we will have this in place by Monday 23rd March.   This is to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep as many of our practice team well.

Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this.

This means that all requests for appointments will be passed to a doctor for assessment. You may find that we deal with your condition by phone, by video link, or we may ask you to come to the surgery. We will not be offering anything other than the same day appointments due to the large volume of calls we are dealing with.   

We may have already contacted you to collect paperwork and prescriptions and we aim to complete this by Friday 20th March.

How can you help us?

  • Please be a patient patient – our phone lines are very busy
  • Do you have a condition that you can self-treat?

If you do then please try to do this with advice from either your pharmacist or from NHS online

  • Do you simply need general advice?

If you do, can you call 111 for this?

  • If you feel you need to see a doctor then please call us and we will discuss your needs
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Do you have access to online services via our website to order to order your prescriptions?
  • If not then you can download the NHS App. You do not need to come to the surgery to register to use this.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at 
  • If you cannot order your repeat prescription any other way then you may deliver this through the outside surgery letter box – this can be done without accessing the reception
  • We will be updating our website,
  • Facebook and twitter regularly – please see our FAQs which may answer many of your questions.

We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.

Jan Lamont

Practice Manager



Please download the document below for what to do if you are feeling unwell, it answers questions that we are being contacted about.

Coronavirus Frequently Asked Questions 17 March 2020



As a precaution we have suspended all on line patient bookings until further notice on NHSE advice.  We will be updating our website at  and our Facebook page   at and Twitter


Reception staff will now ask all patients when booking an appointment whether they have travelled recently or have cold/flu symptoms – please answer these questions truthfully so we can manage your appointment affectively and stop the spread of this virus.   Where appropriate we will deal with urgent problems by telephone and only bring you into the surgery if necessary.    E consult advice for non-medical problems is available from our website and we aim to get a response to you within one working day.


The patient NHS website is also very useful for the latest information.  If you do not have immediate access to web pages then the latest information and advice is below.


What's the risk of coronavirus in the UK?


The UK Chief Medical Officers have raised the risk to the public from low to moderate.


Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.


What's the risk of coronavirus for travellers?


There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus.


Symptoms of coronavirus


The symptoms of coronavirus are:


a cough

a high temperature

shortness of breath

But these symptoms do not necessarily mean you have the illness.


The symptoms are similar to other illnesses that are much more common, such as cold and flu.


How coronavirus is spread


Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.


Similar viruses are spread in cough droplets.


It's very unlikely it can be spread through things like packages or food.


Do I need to avoid public places?


Most people can continue to go to work, school and other public places.


You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.


How to avoid catching or spreading coronavirus




wash your hands with soap and water often – do this for at least 20 seconds

always wash your hands when you get home or into work

use hand sanitiser gel if soap and water are not available

cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

put used tissues in the bin straight away and wash your hands afterwards

try to avoid close contact with people who are unwell





do not touch your eyes, nose or mouth if your hands are not clean

Check if you need medical help


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.


Use this service if:


you think you might have coronavirus

in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers

you've been in close contact with someone with coronavirus

Use the 111 coronavirus service


Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Getting help in Scotland, Wales or Northern Ireland


Scotland: call your GP surgery or call 111 if your surgery is not open

Wales: call 111

Northern Ireland: call 111

How to self-isolate if you're asked to


If there's a chance you could have coronavirus, you may be asked to stay away from other people (self-isolate).


This means you should:


stay at home

not go to work, school or public places

not use public transport or taxis

ask friends, family members or delivery services to do errands for you

try to avoid visitors to your home – it's OK for friends, family or delivery drivers to drop off food

You may need to do this for up to 14 days to help reduce the possible spread of infection.


Read more coronavirus self-isolation advice.


Treatment for coronavirus


There is currently no specific treatment for coronavirus.


Antibiotics do not help, as they do not work against viruses.


Treatment aims to relieve the symptoms while your body fights the illness.


You'll need to stay in isolation away from other people until you've recovered.





If you have travelled abroad in the last 14 days or have been in close contact with someone with confirmed Coronavirus please check the website for the latest COVID-19 advice. You may need to call NHS 111 for further advice before booking or attending your appointment.

All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning should NOT attend the practice, but should remain at home and immediately call NHS 111 for advice.

The NHS is well prepared for outbreaks of new infectious diseases & has put in place measures to ensure the safety of all patients & NHS staff while also ensuring services are available to the public as normal


Friends and Family Test - February 2020 Results

To see the February statistics and patient comments for our Friends and Family survey please click on the link below.  This is an ongoing survey so please do let us know your thoughts if you have recently had an appointment, even if you have commented before.  It's really important for us to hear patient's opinions.

Friends and Family Test - February 2020


Are you on Social Media?

Wistaria Milford Social Media Poster


Practice Manager's Blog - February 2020

To read this month's blog, which includes mental health services and the NHS 'Help Us, Help You' campaign, please click on the link below.

Practice Manager's Blog - February 2020


Smokefree Hampshire

Background: Smoking remains the single largest cause of preventable ill health and premature death and contributes an annual burden on primary care services of £1.1 billion. Smokers see GPs 35% more frequently than non-smokers and 1 in 4 patients admitted to hospital are smokers.

Smokefree Hampshire is a free evidence- based stop smoking service and includes advice on Nicotine Replacement Therapy (NRT), Champix, electronic cigarettes, dealing with withdrawal symptoms and learning how to cope without tobacco.

Smoke Free Hampshire


Have you recently attended A&E with a fracture or dislocation, which was not treated by surgery?

A team at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) are looking for participants for to help develop a research study in emergency care. This is in response to a call by the NIHR, the nation's largest funder of health and care research, aiming to address the inequality in outcomes and research in the field across England. See the poster below for more information.

A&E Participation


Wuhan Novel Coronavirus

If you have recently travelled from Wuhan, China or are looking for information on the coronavirus outbreak please go to the NHS page: or the information on GOV.UK


Practice Manager's Blog - January 2020

To read this month's blog, which is all about services for health and wellbeing, please click on the link below.

Practice Manager's Blog - January 2020


Tea and Togetherness - a Hug in a Mug

Court Lodge in Lymington is running "Tea and Togetherness - a Hug in a Mug" for anyone who would benefit from some company and conversation on the 2nd Friday of the month from 14.30.  See the poster below for more details.

Tea and Togetherness


Practice Manager's Blog - December 2019

To read this month's blog, please click on the link below - the topic this month is the new social prescribing service.

Practice Manager's Blog - December 2019


Important Information for Patients of Dr Alice Mavrogordato and Dr Toni Benning

From the end of December 2019 Dr Alice Mavrogordato will be moving across to our Practice at Wistaria.

All patients currently on Dr Mavro’s list will remain on the Practice’s joint list and you will be allocated to a new GP at Milford before January 2020. This will be done by letter and there is no need for patients to do anything.

Also, from the end of December Dr Toni Benning will be leaving our Wistaria practice.

All of Dr Benning’s Patients will transfer automatically onto Dr Alice Mavrogordato’s  list on 1 January 2020.  There is no need for patients to do anything, you will be able to make appointments with Dr Mavro after this time.

As many of you will know, Dr Mavro has been a partner at the practice since 2012, and prior to that was one of our registrars.

Dr Jess Zhao joined us in early October and will be working three full days at both Wistaria & Milford from January 2020.  Dr Jess Zhao (Dr Jess) will have patient list.

Dr David Fowler will increase his sessions and work four days a week at Milford and will also increase his patient list size.

You will still be able to make appointments with Dr Janssen and Dr Mallik regardless of who your allocated partner is, as all patients are jointly registered with the practice.

We hope all patients will join our partners and staff in giving our doctors their full support.

If you have any requests regarding your allocated GP partner please write to the Practice Manager - Mrs Jan Lamont who will deal requests and contact patients accordingly. HOWEVER, please do not write to Wistaria and Milford Practice before January 2020 as we will be unable to deal with your requests.

For more information on which days Doctors work in the practice please download the document below.

Wistaria & Milford GP Appointment Sessions


Hearing Aid Workshop

Have you been thinking about getting hearing aids, or have you got them but still struggle to hear clearly with them?

If so, The Coates Centre is holding a Hearing Aid Workshop on Thursday 28 November 2019 at 13.30.  Please see the leaflet below for more information.

Hearing Aid Workshop


Keeping Your Child Healthy

Need advice on how to keep your child healthy?  Take a look at reliable information on where to get the best help.

Keeping your child healthy


Practice Manager's Blog - October 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - October 2019


Smoke Free Hampshire - Your Stop Smoking Service

For more information about how to stop smoking, please see the attachment below.

Smoke Free Hampshire

The Comprehensive Assessment Clinic

Your GP can now refer you to the comprehensive Assessment Clinic which is held in the Forest Assessment Centre, Lymington Hospital.

The reason for the referral is for you to have a whole person “M.O.T” with a Nurse and a Doctor who will discuss you past medical history as well as your current health.  The Nurse and Doctor may also take your blood pressure, check your weight, organise a urine test, give you an ECG (electrocardiogram) as well as a full medical examination as part of your appointment – these are nothing to worry about, but help the Doctor and Nurse to help you.  If you would like, you can take someone with you to the appointment, and of course you will be able to ask any questions you may have.

For more information, download the leaflet below.

Comprehensive Assessment clinic leaflet


Getting your medicines if there's a no-deal EU Exit


It is important that patients only order their repeat prescriptions as normal, and keep taking their medicines as normal.

The government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios.

Please keep ordering your repeat prescriptions and taking your medicines as normal.

The NHS, through your local doctor's surgery and pharmacy, will keep you informed if there are any changes.

It's very important you don't order more medicines than normal. If you do, then it may mean that other people won't be able to get their medicines.

The government has asked suppliers of medical goods to build up at least 6 weeks' worth of extra stocks above usual level.

It has also bought extra ferry capacity so medicines and medical products will be prioritisedfor import for you to continue to receive your medicines on time.

Occasionally, the NHS does experience temporary shortages of some medicines.

If this happens, you will be prescribed the best alternative to your usual medicine, as happens normally.

Over two-and-a-half million prescription items are dispensed in primary care alone in England every day, and the NHS has existing ways of making sure that you get your medicines and medical products, even under difficult circumstances.

More information is available on the NHS ENGLAND website


Hampshire & Isle of Wight Sustainability and Transformation Partnership Invitation

Hampshire and Isle of Wight Sustainability and Transformation Partnership (STP) would like to invite you to join them to discuss their plans for the future of health and care in Hampshire and the Isle of Wight.  

STP are hosting a series of events to discuss with local people, staff and their key stakeholders how they are responding to the commitments set in the national NHS Long Term Plan. STP will be describing their local priorities based on the opportunities available to them, the current challenges they face such as increasing demand and the availability of workforce and crucially, what the population has told them needs to change.

The event takes the format of a drop in session so you are welcome to go at any time during the three hours. There, STP will describe their plans for the future on topics such as mental health, prevention, cancer and GP services and ask people for their feedback.  STP will have a number of presentations throughout the evening, as well as a wellbeing area demonstrating their focus on staying well and preventing ill health.

In order to attend this free event please register your interest at:

Solent University, Southampton event:


Portsmouth Marriott Hotel event:


New campaign, ‘Use the Right Service’, which helps people access the correct NHS service has been launched across south west Hampshire and Southampton.

'Use the Right Service’ has been launched across south west Hampshire and Southampton and promotes alternatives to A&E for non-emergencies, such as home care, pharmacies, GP services, 111 and Urgent Treatment Centres (UTCs), and is designed to support the reduction of pressure on A&E at Southampton General Hospital.

Over the coming months there will be promotions of the integrated, cross partner campaign, via radio advertising on Heart FM and Smooth FM (you can hear theradio ads here by scrolling to the bottom of the page), digital and social media updates, street and transport advertising, as well as spreading the message through the distribution channels of local partners, such as councils, schools and community centres.

Use the Right Service has its own website – – and has been formed through a collaboration of 10 partners across the region.


  ***NEW THIS YEAR - Sunday OVER 65 flu clinic at Wistaria Surgery ***

On Sunday morning, 29th September an Over 65 flu clinic will be held at Wistaria Surgery (to avoid the Saturday market).

If you cannot attend a weekend appointment, other dates are available.

We aim to vaccinate around 2,000 patients at the very start of the flu season and get off to the best possible start to protect our patients.

All of our OVER 65 patients can attend at either of the surgeries, whichever is most convenient for you.
OVER 65 means you will be age 65 or over on March 31st 2020.

If you have problems with online access please use Patient Access support links or the forgotten password links on the Patient Access website.
Still having problems?  If Patient Access couldn’t solve it, email the IT team at and we will try to help.

Practice Manager's Blog - September 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - September 2019


Practice Manager's Blog - August 2019

Our Practice Manager Jan Lamont has worked for the NHS for 30 years!  To read this month's blog please click on the link below.

Practice Manager's Blog - August 2019


Patient Views on Access to General Practice Services

NHS England is reviewing access to general practice services with the aim of improving patient access and would like patient feedback.  Please click on the link below for more information.

Patient Views on General Practice


Practice Manager's Blog - July 2019

This month's blog has information regarding the Appletree Careline and new Minor Eye Conditions services - please click on the link below to read.

Practice Manager's Blog - July 2019


Easy Breathe Respiratory Support Group

Please click on the link below to see more information about this group, which is held at the Coates Centre, Lymington on the second Monday of each month.

Easy Breathe


Free Home Library Service

Please click on the link below for information about Hampshire Home Library Service.

Hampshire Home Library Service


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website