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Latest News

Stay Safe this weekend

Stay Safe this weekend


COVID19 - Are you going on on holiday away from England this year?

If so, it is wise to take some extra precautions.

Covid19 Holiday Precautions


Look after your children this summer

Keep your children out of the sun - especially between 11am - 3pm.
Use a sunscreen of at least SPF30 which protects against UVA & UVB rays
Make sure your child is wearing a sun hat with a wide brim or long flap at the back to protect the head/neck from the sun.
Avoid dehydration - babies & children need to drink lots of fluids to keep them hydrated.
Keep your children cool & safe.

look after children this summer


Summer is here! Here are some tips to keep you healthy

Please remember we are not used to hot weather and need to be careful and use a sun block, especially close to the sea, wear hats and loose clothing, keep up a good fluid intake and be especially mindful of the needs of the elderly and very young who can be badly affected by heat and excess sun exposure.

Remember to avoid strenuous outdoor activity like sport, gardening etc until cooler parts of the day.

Check the weather at

For the SunSmart campaign

Stay out of the sun as much as possible - find that shade!

Drink more water than usual - Pop some water in the fridge.

Have some ice lollies a great way to stay cool/hydrated.

Don't over exercise in the heat.

Look out for signs for dehydration & heat stroke - for advice go to or call NHS 111

Beat the Heat


Sands, the stillbirth and neonatal death charity, offer support to all staff working in the NHS

The death of a baby is life changing for families and excellent care is crucial to their long term wellbeing.
Supporting bereaved families can be challenging for professionals who are also trying to manage their own emotions and may feel unprepared and daunted. The pressure the COVID-19 pandemic is putting on the NHS makes this even harder.
Sands, the stillbirth and neonatal death charity, offer support to all staff working in the NHS. They have a wealth of expertise and many years of experience providing advice, training and resources to equip NHS staff with the confidence and skills to care for families when the worst happens.
Full details of the support and resources that Sands offers are listed on their website at .
You can watch a short animation about why this support is so important here


Latest Update from Surgery Practice Manager

The Practice continues to work safely as we social distance and stay safe and well.   Our Milford site will be the hot site until the 31st July; we will then review the situation as to how many patients require isolation appointments and how the virus is behaving both locally and nationally. 

Our clinical staff are still extremely busy and running a total triage system, you will always be telephoned first before being asked to attend in person.  All our clinical staff wear PPE no matter what sort of appointment you attend.  Please remember you can only arrive at the surgery you have been asked to do so. 

Our nurses continue to see patients for important immunisations, cytology and baby vaccinations. It’s important that patients do attend for screening and have regular reviews for their diabetes, asthma and heart disease, we will try and do as many of these over the phone and only bring you into the surgery if necessary.

If attending please do not arrive early, attend alone unless you need assistance, and where possible please try to avoid using our toilets.

In the meantime there has been a lot in the press about face coverings and as said earlier all our clinicians are wearing PPE and we have Perspex screens up on reception, however we WOULD suggest that patients who do attend our Wistaria site do wear a face covering.  Please see government advice below -

Where am I supposed to get a face covering?

There is lots of advice online about how to make them.  Suggestions include using common household items, such as cotton fabric from old T-shirts or bedding.

  • A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably
  • It can be as simple as a scarf or bandana that ties behind the head
  • Wash your hands or use hand sanitiser before putting it on and after taking it off and after use
  • Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them

We have a charity basket where you will be able to choose and buy a face covering and donate to the Lymington Basics Bank and Oakhaven Hospice.

 Alternatively there are many sites on line and you can make your own if you’re feeling crafty.    How to make:


In the meantime keep safe, keep well -   Jan Lamont, Practice Manager


Men’s Health Week 15th – 21st June 2020

This is a time to bring awareness to health issues that affect men disproportionately and focuses on getting men to become aware of problems they may have or could

develop, and gain the courage to do something about it.

The more well-known the week becomes, the more men will feel like it’s OK to talk about their health issues and not just push them to the side and ignore health

problems away!

Anyone can access it for reference, resources and guidance.

You can help Men’s Health Week out by going to the Mens Health Forum website and sign up to spread the word, or donate to their cause!


Cervical Screening week 15 - 21 June 2020

Cervical Screening Awareness Week is an annual event which will run from 15th to 21st June 2020. The week aims to highlight the importance of regular cervical screening for women's health.

Cervical cancer is the most common form of cancer in women under 35 with two women in the UK per day dying from the disease

If you are due cervical screening or have had a test cancelled please call and book your cervical screening appointment.


cervical screening week 2020


Let’s Talk about Sex!

Help is available during Covid19 if you have any Sexual &/or reproductive health concerns. See for more details.
If you need to access sexual and reproductive health services during this time, please do not delay. Services remain confidential and will not report or judge you.
Sex & intimate contact are risks for spreading COVID-19. Government advice on social distancing measures means that you should only have sexual contact if you live in the same household as your sexual partner. All sexual contact MUST be consensual.
Did you know there is a National sexual health helpline - 0300 123 7123. Your call will be treated with sensitivity and in strict confidence.
The Sexual Health Helpline is open from 9am-8pm Monday to Friday and 11am-4pm on weekends.

Reproductive Health Image

Photo by Reproductive Health Supplies Coalition

Are you aged between 11 - 17? Are you experiencing mental health crisis?

Are you aged between 11 - 17? Are you experiencing mental health crisis?
Help is available! Hampshire and IOW CYP FREE Crisis Line for children and young people in Hampshire & the Isle of Wight, please call: 0300 303 1590
The crisis line is open: Monday, Tuesday, Wednesday & Thursday 3-8:30pm including bank holidays
For any young person 11-17 years old living within/residence of Hampshire County Council & Isle of Wight Council (not Portsmouth or Southampton)
The crisis line can provide:
Immediate access to safe & confidential one to one emotional support via freephone
Crisis de-escalation
Self-harm/suicide safety planning
Advice of healthy coping skills & resources such as CBT/DBT skills, mindfulness, relaxation, self-care, positive mental health
Signposting for both young people & parents
For more information, please click on the link below.

Hampshire and IoW Crisis line poster


Electronic Prescription Service Phase 4 (EPS4)

Many of our patients already order their prescriptions on line and collect direct from their pharmacy, our practice has been sending the majority of the repeat prescriptions electronically for some time.
Many of you will have been contacted during COVID to suggest a nominated pharmacy to save you visiting the surgery unnecessarily to collect your prescriptions.
In addition the NHS is phasing out green prescriptions known as FP10s with the majority of prescriptions now being processed electronically through the Electronic Prescription Service (EPS). This has been planned for some time and is not due to COVID although it will help patients, our practice and your chosen pharmacy enormously.
EPS allows prescribers to send prescriptions electronically to a dispenser of the patient’s choice – known as their “nominated” dispenser/pharmacy. Whilst paper prescriptions will continue to be available in special circumstances, almost all prescriptions will be processed electronically.
From the 8th June, 2020, if you do not have a nomination of a local pharmacy, you will be given an EPS token.
The EPS token will need to be taken to a pharmacy to obtain your medication. Having a nomination will ensure you are able to pick up your prescriptions without needing to collect tokens each time.
For more information about EPS4, click here to take you to the NHS Digital website
Ordering direct from the practice saves both patients and the practice valuable time and can reduce errors. If you would like on line access so you may order your medication direct from the practice then please e mail us at and our team will organise this for you.
Jan Lamont
Practice Manager


National Diabetes Week UK: 8th to 14th June 2020


Diabetes is a serious condition where your blood glucose level is too high. There are two main types, Type 1 and Type 2. They're different conditions, but they can both be serious if left untreated.


Here are links to NHS Diabetes and Diabetes UK where you can find out more about the condition and how to better understand it.


Now more than ever it is so important to ensure that we all look after ourselves and each other, through making sure we live healthily we are in a far better position to keep this and other conditions at bay as well as keeping them in check should we be diagnosed.


Your surgery is open to telephone consultations at this time, if you have any concerns regarding diabetes or any aspect of your health, please call us.

Diabetes Week 8 - 14 June 2020


Joyful June

Joyful June Poster


Statement regarding uploading images to online consultations

We have been made aware that there is a potential safeguarding risk for people using online methods of accessing GP practice to send intimate images without understanding that these will form part of their permanent clinical record. 

This is especially important to note in the case of parents sending pictures of their children which could potentially be considered indecent images. Therefore we want to be mindful of the appropriateness of such consultations, data storage and sharing.

This issue has been raised at a National level with the GMC, NHSE, CQC and RCGP and new guidance is expected to be issued to Primary Care within the next two weeks. 

In the interim period, and in conjunction with our CCG Safeguarding leads, we would like to offer the following advice to patients of our practice:

Where possible, we recommend that video consultations, where the patient is a child under the age of 16 are not routinely undertaken where safeguarding may be an issue.

We recommend that online consultations, undertaken on behalf of children under the age of 16 or vulnerable adults, requiring visual diagnostics (image or video) of an intimate area (genitals, anus, breasts) are not undertaken.

The CCG is working with online consultation providers, and national bodies in order to develop guidance about the place of intimate remote consultations, and the storage of intimate images, in primary care.

So in the meantime if you are using our on line e-consult facility then any digital image submitted as part of the online consultation, will be stored in your clinical notes.


Advice for Patients who are Shielding

As of today, Monday 1st June 2020, the Government has changed the rules for members of the public who have been shielding.

The change means people will be able to go out with members of their household.

Those living alone can meet with someone from another household while maintaining social distancing.

Those shielding will be advised that they can go outside once a day, with their household or, if they live alone, to meet one other person at a two-metre distance

Support for people shielding such as food and medicine deliveries, will continue.

Those shielding should still not go out to work, to shop or visit friends in their homes.


Can you create a picture showing what gives you Hope?

The Southern Health Recovery College is looking to create a Hope Rainbow

Rainbow of Hope


Help us to Help You

You can still contact your GP, 111 online or call 111 for help. If you are told to go to hospital, you must go. We’ll give you the care you need.

help u s to help you


We are here to help with Mental Health

If you, or your child, are experiencing any mental health issues your GP, key worker (if you have one) or NHS 111 are still here to help. This is a difficult time for
many of us and it’s important that you get the support you need.

We are here to help with mental health


Coronavirus - Stay Alert to the Symptoms

Covid stay alert poster


Are You Worried About Your Pregnancy?

If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Are you worried about your pregnancy


Don't Miss Your Antenatal Appointments

If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.

Don't miss antenatal appointments


Safeguarding Children During Lockdown

If you are worried about about yourself or your family, there is support for you.  Click on the links below for information.

Support for parents flyer

Young Person Flyer

Concerned for a child flyer


Update to Coronavirus testing

Coronavirus Testing


The outside does not necessarily represent what is going on inside

Mental Health Image


Home & Well

Please see the links below for information from Citizens Advice who want to make sure you have all the help you need to be home and well and your local Citizens Advice worker is simply a click away.

Home and well remote service

Home & well NHS Direct

or visit:


It is Mental Health Awareness Week this week 18 - 24 May 2020

Don't suffer in silence - here are a list of useful websites:


Looking for an Optician?

If you are looking for an optician that is open during these times, Hampshire Local Optical Committee has compiled a list here:


Smoking & COVID19

Did you know that smoking Smoking increases the risk of COVID19 complications.

If you need help quitting, #Help is available

For more details see:



Hampshire & IOW Crisis Line for Young People

Mind East Hampshire Poster


Do you need help whilst self-isolating?

NHS Volunteer responders can help

Help whilst self isolating poster


New project for young people to get involved with! Please share far and wide

The Covid Letters

Hampshire CAMHS are looking to compile a book of letters written by young people about their experiences during the Coronavirus lockdown. We would be interested in contributions from any young person that wants to share their experience with us. It may be a letter to your older self, a loved one or maybe an open letter about something you want to say.
There is the potential for considering publishing a limited number of copies, the sale of which could generate monies for youth work in Hampshire.
If you would like to send a contribution please email it to Please title the message "Covid letters FAO Helen Dove" Please ensure you include your name, age and contact details.
We may not be able to include all submissions, and we may ask for you or a parent to submit consent to share form.
Submissions need to be received by October 10th 2020

Camhs Image 2


Wistaria & Milford Surgeries are still here for you


We understand that we are in strange and scary times for everyone, life is very different now than it has ever been before.  Your GP surgery has changed and feels very different.  We hope this article will help you to deal with your medical concerns.


Our priorities during this time will be to focus on the most unwell patients.  Many of our patients will have medical problems that have nothing to do with COVID 19.  Some things won’t go away whilst we all fight this crisis.  All the usual serious problems like heart problems, depression, strokes and cancer won’t stop because we are dealing with an epidemic.


Can this problem wait and if so for how long?

Can it wait until the end of the crisis?  

What can I do in the meantime?


Have a look at  or or  to see if you can find out more about your problem. There may be self-care tips or a pharmacy may be able to help first.


If you need medical help, we are still here for you and have our full team in place at Wistaria & Milford Surgeries.  


All our staff are adhering to the government guidelines regarding social distancing whilst at work.


We will continue to limit face to face appointments; however it’s still very important we bring in some patients who require screening or immunisations and we will continue to see patients where appropriate.


You should continue to attend your appointment, unless you have been told not to attend or have COVID symptoms. 


All our GPs and nurses are triaging appointments requests and we will only bring you into the surgery if necessary (all our clinicians wear PPE).


  • If you need medical help from your GP practice, you can contact us either online, by an app or by phone to be assessed.



  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.


  • If it’s a serious or life-threatening emergency, you must still call 999.


  • If you are told to go to hospital it is important that you go to hospital.





  • You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.
  • We will contact you should you not have a designated pharmacy to ensure you only need to visit the surgery premises if absolutely necessary.
  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.
  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.


Routine vaccinations

  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.


Cancer Concerns

  • If you have a symptom that you are worried about, you must contact your GP.
  • Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.
  • Please do not ignore new lump, bumps, moles, changes in bowel habits etc - Please see Be Cautious About Cancer image below


Patients with Chest Pain

  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.


Stroke Patients

  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.
  • You can spot the symptoms of a stroke by using the FAST test:
  • Face - is the face drooping / fallen on one side? Can they smile?
  • Arms - can they raise both arms and keep them there?
  • Speech - is it slurred?
  • Time to call 999 if you see any of the above signs


Pregnant Women

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.


Parents of young children

  • If you are worried about the health of your baby or child, please call 111.
  • If it’s a serious or life-threatening emergency, call 999
  • All about advice and how to treat children’s health problems


Cervical Cytology (smears)

  • Please do not ignore your routine cytology recall letter; it is really important you book a smear appointment we are still providing these. We are willing to make your appointment at short notice to coincide with your monthly cycle and ensure you get this important screening completed.


Mental Health

  • NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.
  • If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at:

  • If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.
  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: 

  • You might find the following website useful with many tips on improving our mental health. How to relax more, achieve more at this difficult time. There are expert advice and practical tips to help you look after your mental health and wellbeing.
  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.


Learning Disability and Autism

  • If you need medical help, reasonable adjustments will be made so you get the right care and support.
  • Your local community teams and crisis support lines are available if you are worried or anxious.


Although we are in very different times it is very important that you do not ignore your ongoing health needs or new symptoms and contact us for help.


Jan Lamont

Practice Manager

Be Cautious About CancerGet The Treatment You Need


Let's Talk Loneliness

All of us can experience loneliness at some point in our lives. It’s time we started talking about it.  If you would like some advice on how to tackle loneliness please visit:


Update from Compass Counselling Lymington

Compass Counselling in Lymington are now fully operational as an online / telephone service which will continue until a time when face-to-face meetings can resume.

The best phone number to use for enquiries is the Compass mobile 07593 129675, they can also be emailed on, or through their website


Hampshire Cultural Trust

Hampshire Cultural Trust have provided free course's starting in May. You will need the internet to access these courses as they are delivered online via zoom. To book your place or to find out more about the course's please contact

See flyers below, they include times and dates.

Hampshire Cultural Trust 1

Hampshire Cultural Trust 2

Hampshire Cultural Trust 3


Scam Awareness

Hampshire Constabulary are advising that criminals are exploiting the COVID19 Pandemic to defraud people.

Scam Awareness


Eating & drinking in later life in light of the Coronavirus pandemic

Practical tips from Bournemouth University (in collaboration with Wessex AHSN and the Malnutrition Task Force) have put together a sheet with practical tips for eating and drinking in later life in light of the Coronavirus pandemic.

Eating and Drinking well in later life


Mental Health & Covid19

Looking after your mental health is as important as looking after your physical health.

Looking after mental health 1

Looking after mental health 2


Have you been bereaved during this difficult time?

If you have been bereaved during this difficult time, jigsaw South East have information, advice & guidance to help support bereaved children and young people and those facing the loss of a loved one during the Coronavirus outbreak. HELPLINE 01342 313895

Jigsaw South East Poster


Staying Hydrated

It is really important to keep hydrated, especially as we get older

Hydration poster

Hydration poster 2

Hydration poster 3

Hydration poster 4


Do you suffer from Eczema or Dry Hands?

If you suffer from eczema or dry hands, the University of Nottingham have some useful information for you. Click on the link for more information.


Are you struggling with loneliness?

Check out this toolkit.

Mind Toolkit Page 1

Mind Toolkit Page 2

Mind Toolkit Page 3


Text THE MIX to 85258 (18-25 Years old)

Understanding mental health can be tricky but The Mix is here to make sure you don’t have to do it alone. Whether you’re worried about your mental health, or someone else’s, we have everything you need to know about mental health, from anxiety and depression to self-care and counselling.

Text SHOUT to 85258

Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help

Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

Every Mind Matters

Every Mind Matters has published 10 tips to help if you are worried about coronavirus.  For more information please click on the link below.


What parents need to know about COVID-19

If you have a child or children aged 0 - 18, the link below has some useful information about Covid19 and children.



We are currently receiving a lot of queries from patients who either feel they should have received a shielding letter from NHS England or have received a shielding letter when they do not feel they should have.

NHS England have informed us today that they have sent a second group of letters to patients who should be shielding.

At the moment we haven’t received the codes for the patients who are on this list and we are not able to add or remove people from this list. We have been asked not to send letters to people we feel should be on the Shielded list until NHS England ask us to (they haven‘t done this yet).
Our advice is:
• If you have been advised by a Hospital Specialist that you should be Shielding then please follow the government’s advice on Shielding. A letter should shortly arrive from NHS England but if it does not please contact your Hospital Specialist about this.
• If you feel that you should be Shielding based on the Guidance from the Government but haven’t yet received a letter from NHS England. Please continue to Shield. If you do not receive a letter in the next 7 days then please let us know (ideally by email: or econsult via the Practice website). We will then check that you are in one of the Shielding groups, send you the letter from us and upload your information to the NHS England site.
• If you have had a letter from NHS England telling you that you should shield but you do not believe that you need to do this please check with your GP before disregarding the letter. We hope that we will soon be able to ask NHS England to remove patients from the list who shouldn’t be on it.



Stay Home Poster

Solent Mind - New Telephone Number

Solent mind have a new Mental Wellbeing telephone number during the Coronavirus epidemic - 023 8017 9049 see the link below.

Solentmind poster


Children's minor ailments and Coronavirus (COVID19)

At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professional even if they are unwell because of concerns about COVID-19.


We would like to assure you that our GPs and local hospitals are still providing the same safe care that they have always done for children. If you are not sure if your child is unwell and whether they need to be seen, click here  or call 111 or contact your GP at Wistaria & Milford in the usual way. We have daily telephone triage calls so we can discuss any concerns you have before suggesting you bring your child in to see a GP or nurse. 


For information about crying babies, click here


If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.


Your care if you get ill with Coronavirus

Have you had any thoughts about how what care you would like to receive if you get ill with Covid19? We should all be having a conversation about our wishes, not only for now but for the future.

Here is an excellent video that is worth watching to help you address some difficult questions.


New Coronavirus Hampshire Helpline

A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000.

The helpline is available seven days a week, from 9am to 5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues. 

For more information visit:


Get the COVID Symptom Tracker


Researchers at Guy, St Thomas’ and Kings College Hospitals and the NHS have launched an App to help slow the spread of Covid 19 and identify risk cases sooner.


This is being done by asking anyone to self report your health/symptoms daily, even if you feel well.


This idea is to get this App to a lot of people fast to collect data to see the hidden cases, the iceberg if you like we are sailing into.


The app is fully functional and will be refined over the coming days.


By sharing the App it will help to gather data for policy makers to work with.


Initial feedback on the site’s inability to register children’s symptoms have been forwarded to the investigators.  Anything further you can add/any feedback will all help to capture what’s going on in the community in addition to what is being captured in tertiary care.  It all helps.


No information you give will be used for commercial purposes.


For more information and to get the App visit www.


Thank You!

The last few weeks have been very busy for our staff and we would like to thank all or local supermarkets for allowing staff to come in early and do their shopping


I would also like to thank two local dental practices (BUPA dental on Gosport Street and Solent House Dental Practice) who have given us their stock of face masks, goggles visors etc as we have had problems ordering PPE


Also grateful thanks to Mr Peter Main and the staff of Priestlands for their support and help especially with protective equipment and increasing our low stocks

Many thanks to TESCO in Pennington for the lovely hamper that cheered us up today

Café Nero surprised us with a tray of coffee & hot chocolate on two consecutive days before they had to shut

A big thank you also to the staff at Hoxtons Bakehouse, Lymington for delivering goodies and allowing early shopping for our surgery staff

And my final thank you to our “patient bakers”   Thank you so much the cakes and goodies are very welcome as sometimes lunchtimes have been a bit difficult and a treat certainly lifts the day

I hope all our patients are still self-isolating and stay safe and enjoy a sunny weekend


Jan Lamont, Practice Manager


Shielding Patients

Patients who have not received a “shielding” letter from NHS England directly or from their practice to date and feel they should self-shield, then they can do so regardless of receiving a letter or not.


Statement from the NHS in Hampshire & the Isle of Wight

COVID-19: The way that general practice is changing

Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. ​Thank you for adapting so quickly to these new ways of working.

To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need. 

Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.

From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.

If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.

If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care.  A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.

Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service.


COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01590 672212
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend one of the following surgeries:
  • Wistaria Surgery, Lymington or Milford Medical Centre, Milford on Sea
  • You will be given clear instructions by the GP or nurse of which surgery to attend and what to do when you arrive
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • We may have already contacted you to collect paperwork and prescriptions and we aim to complete this in two working days.
  • If you are able to, please continue to use our website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next:;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01590 672212 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at
  • Please check our website for updates, Facebook and twitter regularly at

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.



Please download the document below for what to do if you are feeling unwell, it answers questions that we are being contacted about.

Coronavirus Latest FAQ's for patients


Message from the Practice Manager - 27 March 2020

To read the message from our Practice Manager please click on the link below.

Message from Practice Manager



We have planned to move to a total triage system, we will have this in place by Monday 23rd March.   This is to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep as many of our practice team well.

Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this.

This means that all requests for appointments will be passed to a doctor for assessment. You may find that we deal with your condition by phone, by video link, or we may ask you to come to the surgery. We will not be offering anything other than the same day appointments due to the large volume of calls we are dealing with.   

We may have already contacted you to collect paperwork and prescriptions and we aim to complete this by Friday 20th March.

How can you help us?

  • Please be a patient patient – our phone lines are very busy
  • Do you have a condition that you can self-treat?

If you do then please try to do this with advice from either your pharmacist or from NHS online

  • Do you simply need general advice?

If you do, can you call 111 for this?

  • If you feel you need to see a doctor then please call us and we will discuss your needs
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Do you have access to online services via our website to order to order your prescriptions?
  • If not then you can download the NHS App. You do not need to come to the surgery to register to use this.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at 
  • If you cannot order your repeat prescription any other way then you may deliver this through the outside surgery letter box – this can be done without accessing the reception
  • We will be updating our website,
  • Facebook and twitter regularly – please see our FAQs which may answer many of your questions.

We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.

Jan Lamont

Practice Manager



Please download the document below for what to do if you are feeling unwell, it answers questions that we are being contacted about.

Coronavirus Frequently Asked Questions 17 March 2020



As a precaution we have suspended all on line patient bookings until further notice on NHSE advice.  We will be updating our website at  and our Facebook page   at and Twitter


Reception staff will now ask all patients when booking an appointment whether they have travelled recently or have cold/flu symptoms – please answer these questions truthfully so we can manage your appointment affectively and stop the spread of this virus.   Where appropriate we will deal with urgent problems by telephone and only bring you into the surgery if necessary.    E consult advice for non-medical problems is available from our website and we aim to get a response to you within one working day.


The patient NHS website is also very useful for the latest information.  If you do not have immediate access to web pages then the latest information and advice is below.


What's the risk of coronavirus in the UK?


The UK Chief Medical Officers have raised the risk to the public from low to moderate.


Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.


What's the risk of coronavirus for travellers?


There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus.


Symptoms of coronavirus


The symptoms of coronavirus are:


a cough

a high temperature

shortness of breath

But these symptoms do not necessarily mean you have the illness.


The symptoms are similar to other illnesses that are much more common, such as cold and flu.


How coronavirus is spread


Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.


Similar viruses are spread in cough droplets.


It's very unlikely it can be spread through things like packages or food.


Do I need to avoid public places?


Most people can continue to go to work, school and other public places.


You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.


How to avoid catching or spreading coronavirus




wash your hands with soap and water often – do this for at least 20 seconds

always wash your hands when you get home or into work

use hand sanitiser gel if soap and water are not available

cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

put used tissues in the bin straight away and wash your hands afterwards

try to avoid close contact with people who are unwell





do not touch your eyes, nose or mouth if your hands are not clean

Check if you need medical help


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.


Use this service if:


you think you might have coronavirus

in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers

you've been in close contact with someone with coronavirus

Use the 111 coronavirus service


Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Getting help in Scotland, Wales or Northern Ireland


Scotland: call your GP surgery or call 111 if your surgery is not open

Wales: call 111

Northern Ireland: call 111

How to self-isolate if you're asked to


If there's a chance you could have coronavirus, you may be asked to stay away from other people (self-isolate).


This means you should:


stay at home

not go to work, school or public places

not use public transport or taxis

ask friends, family members or delivery services to do errands for you

try to avoid visitors to your home – it's OK for friends, family or delivery drivers to drop off food

You may need to do this for up to 14 days to help reduce the possible spread of infection.


Read more coronavirus self-isolation advice.


Treatment for coronavirus


There is currently no specific treatment for coronavirus.


Antibiotics do not help, as they do not work against viruses.


Treatment aims to relieve the symptoms while your body fights the illness.


You'll need to stay in isolation away from other people until you've recovered.





If you have travelled abroad in the last 14 days or have been in close contact with someone with confirmed Coronavirus please check the website for the latest COVID-19 advice. You may need to call NHS 111 for further advice before booking or attending your appointment.

All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning should NOT attend the practice, but should remain at home and immediately call NHS 111 for advice.

The NHS is well prepared for outbreaks of new infectious diseases & has put in place measures to ensure the safety of all patients & NHS staff while also ensuring services are available to the public as normal


Friends and Family Test - February 2020 Results

To see the February statistics and patient comments for our Friends and Family survey please click on the link below.  This is an ongoing survey so please do let us know your thoughts if you have recently had an appointment, even if you have commented before.  It's really important for us to hear patient's opinions.

Friends and Family Test - February 2020


Are you on Social Media?

Wistaria Milford Social Media Poster


Practice Manager's Blog - February 2020

To read this month's blog, which includes mental health services and the NHS 'Help Us, Help You' campaign, please click on the link below.

Practice Manager's Blog - February 2020


Smokefree Hampshire

Background: Smoking remains the single largest cause of preventable ill health and premature death and contributes an annual burden on primary care services of £1.1 billion. Smokers see GPs 35% more frequently than non-smokers and 1 in 4 patients admitted to hospital are smokers.

Smokefree Hampshire is a free evidence- based stop smoking service and includes advice on Nicotine Replacement Therapy (NRT), Champix, electronic cigarettes, dealing with withdrawal symptoms and learning how to cope without tobacco.

Smoke Free Hampshire


Have you recently attended A&E with a fracture or dislocation, which was not treated by surgery?

A team at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) are looking for participants for to help develop a research study in emergency care. This is in response to a call by the NIHR, the nation's largest funder of health and care research, aiming to address the inequality in outcomes and research in the field across England. See the poster below for more information.

A&E Participation


Wuhan Novel Coronavirus

If you have recently travelled from Wuhan, China or are looking for information on the coronavirus outbreak please go to the NHS page: or the information on GOV.UK


Practice Manager's Blog - January 2020

To read this month's blog, which is all about services for health and wellbeing, please click on the link below.

Practice Manager's Blog - January 2020


Tea and Togetherness - a Hug in a Mug

Court Lodge in Lymington is running "Tea and Togetherness - a Hug in a Mug" for anyone who would benefit from some company and conversation on the 2nd Friday of the month from 14.30.  See the poster below for more details.

Tea and Togetherness


Practice Manager's Blog - December 2019

To read this month's blog, please click on the link below - the topic this month is the new social prescribing service.

Practice Manager's Blog - December 2019


Important Information for Patients of Dr Alice Mavrogordato and Dr Toni Benning

From the end of December 2019 Dr Alice Mavrogordato will be moving across to our Practice at Wistaria.

All patients currently on Dr Mavro’s list will remain on the Practice’s joint list and you will be allocated to a new GP at Milford before January 2020. This will be done by letter and there is no need for patients to do anything.

Also, from the end of December Dr Toni Benning will be leaving our Wistaria practice.

All of Dr Benning’s Patients will transfer automatically onto Dr Alice Mavrogordato’s  list on 1 January 2020.  There is no need for patients to do anything, you will be able to make appointments with Dr Mavro after this time.

As many of you will know, Dr Mavro has been a partner at the practice since 2012, and prior to that was one of our registrars.

Dr Jess Zhao joined us in early October and will be working three full days at both Wistaria & Milford from January 2020.  Dr Jess Zhao (Dr Jess) will have patient list.

Dr David Fowler will increase his sessions and work four days a week at Milford and will also increase his patient list size.

You will still be able to make appointments with Dr Janssen and Dr Mallik regardless of who your allocated partner is, as all patients are jointly registered with the practice.

We hope all patients will join our partners and staff in giving our doctors their full support.

If you have any requests regarding your allocated GP partner please write to the Practice Manager - Mrs Jan Lamont who will deal requests and contact patients accordingly. HOWEVER, please do not write to Wistaria and Milford Practice before January 2020 as we will be unable to deal with your requests.

For more information on which days Doctors work in the practice please download the document below.

Wistaria & Milford GP Appointment Sessions


Hearing Aid Workshop

Have you been thinking about getting hearing aids, or have you got them but still struggle to hear clearly with them?

If so, The Coates Centre is holding a Hearing Aid Workshop on Thursday 28 November 2019 at 13.30.  Please see the leaflet below for more information.

Hearing Aid Workshop


Keeping Your Child Healthy

Need advice on how to keep your child healthy?  Take a look at reliable information on where to get the best help.

Keeping your child healthy


Practice Manager's Blog - October 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - October 2019


Smoke Free Hampshire - Your Stop Smoking Service

For more information about how to stop smoking, please see the attachment below.

Smoke Free Hampshire

The Comprehensive Assessment Clinic

Your GP can now refer you to the comprehensive Assessment Clinic which is held in the Forest Assessment Centre, Lymington Hospital.

The reason for the referral is for you to have a whole person “M.O.T” with a Nurse and a Doctor who will discuss you past medical history as well as your current health.  The Nurse and Doctor may also take your blood pressure, check your weight, organise a urine test, give you an ECG (electrocardiogram) as well as a full medical examination as part of your appointment – these are nothing to worry about, but help the Doctor and Nurse to help you.  If you would like, you can take someone with you to the appointment, and of course you will be able to ask any questions you may have.

For more information, download the leaflet below.

Comprehensive Assessment clinic leaflet


Getting your medicines if there's a no-deal EU Exit


It is important that patients only order their repeat prescriptions as normal, and keep taking their medicines as normal.

The government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios.

Please keep ordering your repeat prescriptions and taking your medicines as normal.

The NHS, through your local doctor's surgery and pharmacy, will keep you informed if there are any changes.

It's very important you don't order more medicines than normal. If you do, then it may mean that other people won't be able to get their medicines.

The government has asked suppliers of medical goods to build up at least 6 weeks' worth of extra stocks above usual level.

It has also bought extra ferry capacity so medicines and medical products will be prioritisedfor import for you to continue to receive your medicines on time.

Occasionally, the NHS does experience temporary shortages of some medicines.

If this happens, you will be prescribed the best alternative to your usual medicine, as happens normally.

Over two-and-a-half million prescription items are dispensed in primary care alone in England every day, and the NHS has existing ways of making sure that you get your medicines and medical products, even under difficult circumstances.

More information is available on the NHS ENGLAND website


Hampshire & Isle of Wight Sustainability and Transformation Partnership Invitation

Hampshire and Isle of Wight Sustainability and Transformation Partnership (STP) would like to invite you to join them to discuss their plans for the future of health and care in Hampshire and the Isle of Wight.  

STP are hosting a series of events to discuss with local people, staff and their key stakeholders how they are responding to the commitments set in the national NHS Long Term Plan. STP will be describing their local priorities based on the opportunities available to them, the current challenges they face such as increasing demand and the availability of workforce and crucially, what the population has told them needs to change.

The event takes the format of a drop in session so you are welcome to go at any time during the three hours. There, STP will describe their plans for the future on topics such as mental health, prevention, cancer and GP services and ask people for their feedback.  STP will have a number of presentations throughout the evening, as well as a wellbeing area demonstrating their focus on staying well and preventing ill health.

In order to attend this free event please register your interest at:

Solent University, Southampton event:


Portsmouth Marriott Hotel event:


New campaign, ‘Use the Right Service’, which helps people access the correct NHS service has been launched across south west Hampshire and Southampton.

'Use the Right Service’ has been launched across south west Hampshire and Southampton and promotes alternatives to A&E for non-emergencies, such as home care, pharmacies, GP services, 111 and Urgent Treatment Centres (UTCs), and is designed to support the reduction of pressure on A&E at Southampton General Hospital.

Over the coming months there will be promotions of the integrated, cross partner campaign, via radio advertising on Heart FM and Smooth FM (you can hear theradio ads here by scrolling to the bottom of the page), digital and social media updates, street and transport advertising, as well as spreading the message through the distribution channels of local partners, such as councils, schools and community centres.

Use the Right Service has its own website – – and has been formed through a collaboration of 10 partners across the region.


  ***NEW THIS YEAR - Sunday OVER 65 flu clinic at Wistaria Surgery ***

On Sunday morning, 29th September an Over 65 flu clinic will be held at Wistaria Surgery (to avoid the Saturday market).

If you cannot attend a weekend appointment, other dates are available.

We aim to vaccinate around 2,000 patients at the very start of the flu season and get off to the best possible start to protect our patients.

All of our OVER 65 patients can attend at either of the surgeries, whichever is most convenient for you.
OVER 65 means you will be age 65 or over on March 31st 2020.

If you have problems with online access please use Patient Access support links or the forgotten password links on the Patient Access website.
Still having problems?  If Patient Access couldn’t solve it, email the IT team at and we will try to help.

Practice Manager's Blog - September 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - September 2019


Practice Manager's Blog - August 2019

Our Practice Manager Jan Lamont has worked for the NHS for 30 years!  To read this month's blog please click on the link below.

Practice Manager's Blog - August 2019


Patient Views on Access to General Practice Services

NHS England is reviewing access to general practice services with the aim of improving patient access and would like patient feedback.  Please click on the link below for more information.

Patient Views on General Practice


Practice Manager's Blog - July 2019

This month's blog has information regarding the Appletree Careline and new Minor Eye Conditions services - please click on the link below to read.

Practice Manager's Blog - July 2019


Easy Breathe Respiratory Support Group

Please click on the link below to see more information about this group, which is held at the Coates Centre, Lymington on the second Monday of each month.

Easy Breathe


Free Home Library Service

Please click on the link below for information about Hampshire Home Library Service.

Hampshire Home Library Service


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website