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Latest News


Friends and Family Test - December 2019 Results

To see the December statistics and patient comments for our Friends and Family survey please click on the link below.  This is an ongoing survey so please do let us know your thoughts if you have recently had an appointment, even if you have commented before.  It's really important for us to hear patient's opinions.

Friends and Family Test - December 19 results


Tea and Togetherness - a Hug in a Mug

Court Lodge in Lymington is running "Tea and Togetherness - a Hug in a Mug" for anyone who would benefit from some company and conversation on the 2nd Friday of the month from 14.30.  See the poster below for more details.

Tea and Togetherness


Practice Manager's Blog - December 2019

To read this month's blog, please click on the link below - the topic this month is the new social prescribing service.

Practice Manager's Blog - December 2019


Important Information for Patients of Dr Alice Mavrogordato and Dr Toni Benning

From the end of December 2019 Dr Alice Mavrogordato will be moving across to our Practice at Wistaria.

All patients currently on Dr Mavro’s list will remain on the Practice’s joint list and you will be allocated to a new GP at Milford before January 2020. This will be done by letter and there is no need for patients to do anything.

Also, from the end of December Dr Toni Benning will be leaving our Wistaria practice.

All of Dr Benning’s Patients will transfer automatically onto Dr Alice Mavrogordato’s  list on 1 January 2020.  There is no need for patients to do anything, you will be able to make appointments with Dr Mavro after this time.

As many of you will know, Dr Mavro has been a partner at the practice since 2012, and prior to that was one of our Registras.

Dr Jess Zhao joined us in early October and will be working three full days at both Wistaria & Milford from January 2020.  Dr Jess Zhao (Dr Jess) will have patient list.

Dr David Fowler will increase his sessions and work four days a week at Milford and will also increase his patient list size.

You will still be able to make appointments with Dr Janssen and Dr Mallik regardless of who your allocated partner is as all patients are jointly registered with the practice.

We hope all patients will join our partners and staff in giving our Doctors their full support.

If you have any requests regarding your allocated GP partner please write to the Practice Manager - Mrs Jan Lamont who will deal requests and contact patients accordingly. HOWEVER, Please do not write to Wistaria and Milford Practice before January 2020 as we will be unable to deal with your requests.

For more information on which days Doctors work in the practice please download the document below.

Wistaria & Milford GP Appointment Sessions


LGBTQ+ Parent and Carer Information Session Evening

For information on how to support a member of your family who identifies at LGBTQ+ download the document below.

Parent and Carer LGBTQ+ Evening Session


Practice Manager's Blog - November 2019

To read this month's blog, please click on the link below - the topic this month is the 'Every Mind Matters' NHS campaign.

Practice Manager's Blog - November 2019


Hearing Aid Workshop

Have you been thinking about getting hearing aids, or have you got them but still struggle to hear clearly with them?

If so, The Coates Centre is holding a Hearing Aid Workshop on Thursday 28 November 2019 at 13.30.  Please see the leaflet below for more information.

Hearing Aid Workshop


Keeping Your Child Healthy

Need advice on how to keep your child healthy?  Take a look at reliable information on where to get the best help.

Keeping your child healthy


Practice Manager's Blog - October 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - October 2019


Smoke Free Hampshire - Your Stop Smoking Service

For more information about how to stop smoking, please see the attachment below.

Smoke Free Hampshire

Faecal Immunochemical Test in Primary Care - Live on Monday 4 November 2019

A new test for supporting the identification of potential colorectal cancer can be used for West Hampshire patients from Monday 4th November. This is called Faecal Immunochemical Test (FIT). 


FIT can now be issued to patients who meet the NICE criteria:

  • Aged 50 years and over with unexplained abdominal pain or weight loss
  • Aged under 60 years with changes in their bowel habit or iron deficiency anaemia
  • Aged 60 years and over and have anaemia – even in that absence of iron deficiency


Please see below for more information.

Faecal Immunochemical Test in Primary Care LIVE ON MONDAY 4NOVEMBER


The Comprehensive Assessment Clinic

Your GP can now refer you to the comprehensive Assessment Clinic which is held in the Forest Assessment Centre, Lymington Hospital.

The reason for the referral is for you to have a whole person “M.O.T” with a Nurse and a Doctor who will discuss you past medical history as well as your current health.  The Nurse and Doctor may also take your blood pressure, check your weight, organise a urine test, give you an ECG (electrocardiogram) as well as a full medical examination as part of your appointment – these are nothing to worry about, but help the Doctor and Nurse to help you.  If you would like, you can take someone with you to the appointment, and of course you will be able to ask any questions you may have.

For more information, download the leaflet below.

Comprehensive Assessment clinic leaflet


Getting your medicines if there's a no-deal EU Exit


It is important that patients only order their repeat prescriptions as normal, and keep taking their medicines as normal.

The government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios.

Please keep ordering your repeat prescriptions and taking your medicines as normal.

The NHS, through your local doctor's surgery and pharmacy, will keep you informed if there are any changes.

It's very important you don't order more medicines than normal. If you do, then it may mean that other people won't be able to get their medicines.

The government has asked suppliers of medical goods to build up at least 6 weeks' worth of extra stocks above usual level.

It has also bought extra ferry capacity so medicines and medical products will be prioritisedfor import for you to continue to receive your medicines on time.

Occasionally, the NHS does experience temporary shortages of some medicines.

If this happens, you will be prescribed the best alternative to your usual medicine, as happens normally.

Over two-and-a-half million prescription items are dispensed in primary care alone in England every day, and the NHS has existing ways of making sure that you get your medicines and medical products, even under difficult circumstances.

More information is available on the NHS ENGLAND website


Hampshire & Isle of Wight Sustainability and Transformation Partnership Invitation

Hampshire and Isle of Wight Sustainability and Transformation Partnership (STP) would like to invite you to join them to discuss their plans for the future of health and care in Hampshire and the Isle of Wight.  

STP are hosting a series of events to discuss with local people, staff and their key stakeholders how they are responding to the commitments set in the national NHS Long Term Plan. STP will be describing their local priorities based on the opportunities available to them, the current challenges they face such as increasing demand and the availability of workforce and crucially, what the population has told them needs to change.

The event takes the format of a drop in session so you are welcome to go at any time during the three hours. There, STP will describe their plans for the future on topics such as mental health, prevention, cancer and GP services and ask people for their feedback.  STP will have a number of presentations throughout the evening, as well as a wellbeing area demonstrating their focus on staying well and preventing ill health.

In order to attend this free event please register your interest at:

Solent University, Southampton event:


Portsmouth Marriott Hotel event:


New campaign, ‘Use the Right Service’, which helps people access the correct NHS service has been launched across south west Hampshire and Southampton.

'Use the Right Service’ has been launched across south west Hampshire and Southampton and promotes alternatives to A&E for non-emergencies, such as home care, pharmacies, GP services, 111 and Urgent Treatment Centres (UTCs), and is designed to support the reduction of pressure on A&E at Southampton General Hospital.

Over the coming months there will be promotions of the integrated, cross partner campaign, via radio advertising on Heart FM and Smooth FM (you can hear theradio ads here by scrolling to the bottom of the page), digital and social media updates, street and transport advertising, as well as spreading the message through the distribution channels of local partners, such as councils, schools and community centres.

Use the Right Service has its own website – – and has been formed through a collaboration of 10 partners across the region.


  ***NEW THIS YEAR - Sunday OVER 65 flu clinic at Wistaria Surgery ***

On Sunday morning, 29th September an Over 65 flu clinic will be held at Wistaria Surgery (to avoid the Saturday market).

If you cannot attend a weekend appointment, other dates are available.

We aim to vaccinate around 2,000 patients at the very start of the flu season and get off to the best possible start to protect our patients.

All of our OVER 65 patients can attend at either of the surgeries, whichever is most convenient for you.
OVER 65 means you will be age 65 or over on March 31st 2020.

If you have problems with online access please use Patient Access support links or the forgotten password links on the Patient Access website.
Still having problems?  If Patient Access couldn’t solve it, email the IT team at and we will try to help.

Practice Manager's Blog - September 2019

To read this month's blog, please click on the link below.

Practice Manager's Blog - September 2019


Practice Manager's Blog - August 2019

Our Practice Manager Jan Lamont has worked for the NHS for 30 years!  To read this month's blog please click on the link below.

Practice Manager's Blog - August 2019


Patient Views on Access to General Practice Services

NHS England is reviewing access to general practice services with the aim of improving patient access and would like patient feedback.  Please click on the link below for more information.

Patient Views on General Practice


Practice Manager's Blog - July 2019

This month's blog has information regarding the Appletree Careline and new Minor Eye Conditions services - please click on the link below to read.

Practice Manager's Blog - July 2019


Easy Breathe Respiratory Support Group

Please click on the link below to see more information about this group, which is held at the Coates Centre, Lymington on the second Monday of each month.

Easy Breathe


Free Home Library Service

Please click on the link below for information about Hampshire Home Library Service.

Hampshire Home Library Service


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website